FAQ

An eSIM (embedded SIM) is a digital SIM card that allows you to activate a cellular plan without needing a physical SIM. It’s built into your device and can store multiple profiles, making it perfect for travelers or those who switch carriers frequently.

Most modern smartphones, tablets, and wearables support eSIM. Popular compatible devices include iPhones (XR and later), Google Pixel (3 and later), and Samsung Galaxy (S20 and later).

Yes! If your device supports dual SIM functionality, you can use an eSIM and a physical SIM simultaneously. This is great for keeping your home number active while using an eSIM for data abroad.

No, you don’t need to remove your physical SIM. The eSIM works independently, so you can keep your physical SIM installed.

Activating an eSIM is easy! After purchasing a plan, you’ll receive a QR code or activation code. Go to your device’s settings, select “Cellular” or “Mobile Data,” and follow the prompts to scan the QR code or enter the activation code.

Yes, you’ll need an internet connection (Wi-Fi or cellular data) to activate your eSIM profile. Once activated, you can use your eSIM plan without Wi-Fi.

No, eSIMs are tied to the device they’re activated on. If you get a new device, you’ll need to purchase a new eSIM plan or contact support for assistance.

Our eSIM plans cover over 190 countries worldwide. Check our plans to see if your destination is included.

Yes! Our global plans allow you to use the same eSIM in multiple countries without switching SIMs. Regional plans are also available for specific areas.

Data validity depends on the plan you choose. Check your plan details for specifics.

First, ensure your eSIM is activated and set as your default data plan. If it’s still not working, try restarting your device or checking your APN settings. For more help, contact us.

If you’re having trouble scanning the QR code, you can manually enter the activation code provided in your confirmation email. Go to your device’s settings and select “Enter Details Manually.”

Data speeds depend on local network conditions and carrier prioritization. If you’re experiencing slow speeds, try switching to a different network manually in your device’s settings.

We accept all major credit cards (Visa, Mastercard, American Express) and PayPal for your convenience.

Absolutely. We use industry-standard encryption and comply with GDPR regulations to protect your personal information. Your data is safe with us.

Unused plans refundable within 14 days – see Refund Policy for details. Refunds are not available for plans that have been activated or partially used.

No, eSIMs are device-specific and cannot be shared. Each device requires its own eSIM plan.

No, our eSIM plans include roaming-free usage in all covered countries. You’ll only pay for the plan you purchase—no hidden fees.

Yes! You can purchase and install your eSIM before your trip. Simply activate it when you arrive at your destination.

If you’re on a global or regional plan, your eSIM will automatically switch to the best available network in the new country. No need to do anything!

Some plans include a local phone number, while others are data-only. Check the plan details before purchasing, or contact us for assistance.

Yes, you can manage multiple eSIMs under one account. This is perfect for families or frequent travelers.

To delete an eSIM, go to your device’s settings, select “Cellular” or “Mobile Data,” and choose the eSIM you want to remove. Tap “Delete eSIM” and confirm.

Yes! eSIMs eliminate the need for plastic SIM cards, reducing waste and helping the environment. By choosing eSIMs, you’re contributing to a greener planet.